shipping + returns.

Last updated: 17 August 2026

What are your delivery times and process?

We offer free shipping on all orders over €49.

For orders under €49, please see shipping charges below as per country:

Shipping cost: €3.95 for all EU countries.

Dispatch time: 2-7 working days.

Enquiries relating to delivery lead times or parcel tracking can be directed to help@malinandgoetz.co.uk

Where do you ship to?

MALIN+GOETZ ships to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

We are currently working with our carriers to find the best delivery solution to ship to additional countries. In the interim, we recommend visiting our store locator to find a local stockist: eu.malinandgoetz.com/storelocator

Orders for the UK should be placed through malinandgoetz.co.uk

Orders for the US should be placed through malinandgoetz.com

Orders for Canada should be placed through malinandgoetz.ca

Products containing alcohol

Please note that due to dangerous goods shipping regulations in EU Islands (including Ireland), products containing alcohol cannot be shipped. This includes all our fragrances (strawberry eau de parfum, bergamot eau de parfum, vetiver eau de parfum, cannabis eau de parfum, dark rum eau de parfum, leather eau de parfum), fragrance discovery kit and 10% sulfur paste. Holiday gift sets including fragrance discovery kit holiday edition and that’s the spirit.

If your order contains any of these products, it may be cancelled.

Enquiries relating to delivery lead times or parcel tracking can be directed to help@malinandgoetz.co.uk.

Do I have to pay additional taxes, custom charges or import duties?

The price presented at checkout is the final price you will pay. All prices include VAT where applicable. We cover all EU custom charges and import duties arising from our carriers. If any additional charges are incurred, please contact us at help@malinandgoetz.co.uk

Please note that the Canary Islands are not part of the free EU movement for goods and services, and as such, additional customs fees and charges may apply upon delivery. These fees are determined by the local authorities and vary depending on factors such as the value and contents of the parcel. The courier will provide details of any applicable fees once the parcel has arrived in the Canary Islands.

Unfortunately, we are unable to return parcels from the Canary Islands back to the sender, so please ensure all order details are correct before confirming your purchase.

How can I check the status of my order?

Once we receive your order, MALIN+GOETZ will email your order number to you. Please quote this order number in all correspondence. You can contact our customer service team at help@malinandgoetz.co.uk with regard to your query.

How can I track my order?

You will receive an automated email from MALIN+GOETZ once your order has been dispatched containing your DPD tracking number.

online returns policy.

We want you to be happy with your purchase from us. If for some reason you are not, we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our terms and conditions which you can access by clicking here.

If you wish to cancel your order please review Section 12 of our terms and conditions.

We offer a 28-day refund policy. Please follow the 4 steps outlined below to return your items purchased online to MALIN+GOETZ via post. Currently, it is not possible to return items purchased online to any of our stores. If you made your purchase through a partnered retail location, such as a department store or an airport, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

Step 1

Please complete the Returns Form which is included in your order packaging (or can be accessed by clicking here) and enclose this Form with the goods to be returned. If you have any questions relating to the Returns Form, please contact our Customer Services Team at help@malinandgoetz.co.uk.

Step 2

Post the goods to be returned within 28 days of your original order date, with the Returns Form enclosed to:

Malin + Goetz, ILG C/O Yusen Logistics (Polska) sp. z o.o.
ul. Magazynowa 3, 55-080, Kąty Wrocławskie, Poland.

All items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.

Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure that you obtain a proof of postage when you do so as we do not accept responsibility for items which are lost in transit. Customers should have regard to any labelling and packaging guidelines produced by the postal service or courier used.

Step 3

All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you via telephone or e-mail that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Step 4

Once we have processed your returns, our Customer Services team will contact you by telephone or e-mail. Your payment for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by MALIN+GOETZ as soon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 28 working days of delivery to you or your notifying us of cancellation/returning). Please note that it can take 3 – 5 working days after we have processed a refund payment for it to appear on your credit card statement.

For further information please contact help@malinandgoetz.co.uk.

The above cancellation and refund rights are in addition to your statutory rights to return goods which are damaged or faulty, or not what you originally ordered. Further details of these rights are set out in our terms and conditions for online sales.